Terms and Conditions

Last updated: 02.11.2026

These Terms and Conditions (“Terms”) govern your access to and use of savorroots.net (the “Platform”), including browsing the Platform, creating an account, purchasing digital content, uploading content, selling digital products, and using any related services.

The Platform is operated by:

POLYGEX LTD
Company number: 17236783
128 City Road
London, United Kingdom
EC1V 2NX

Email: info@savorroots.net

Savorroots is a digital platform focused on food, recipes, culinary traditions, cultural stories, tutorials, and related digital content. The Platform presents a catalogue of digital culinary products. Seller profiles and listings are part of that catalogue operated by POLYGEX LTD. Where seller tools are enabled, creators may upload content under these Terms and the Vendor Terms.

Please read these Terms carefully before using the Platform.

For consumer purchases on the Platform, POLYGEX LTD is the merchant of record unless a listing expressly states otherwise. Seller profiles are catalogue presentations and do not, by themselves, mean that each profile is an independent contracting seller to the buyer. Additional rules for uploading and offering content are set out in our Vendor Terms. By creating an account, purchasing digital content, uploading content, offering products for sale, or otherwise using the Platform, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Platform.

Where you are a consumer, nothing in these Terms affects any statutory rights that cannot lawfully be excluded or restricted.

1. Definitions

For the purposes of these Terms:

“Account” means a registered user account on the Platform.

“Buyer” or “Customer” means a person who purchases or accesses digital content through the Platform.

“Creator” or “Seller” means a person or entity that uploads, lists, licenses, or offers digital content through the Platform.

“Digital Content” means recipes, recipe collections, videos, tutorials, printable materials, written materials, guides, cultural stories, photographs, files, and other content supplied in digital form.

“Platform” means Savorroots.net and its related websites, functionality, applications, services, and digital interfaces operated by POLYGEX LTD.

“POLYGEX LTD”, “Savorroots”, “we”, “us” or “our” means POLYGEX LTD.

“User”, “you” or “your” means any person accessing or using the Platform.

2. About the Platform

Savorroots provides an online environment through which digital culinary and cultural content may be presented, discovered, purchased, and, where enabled, offered for sale by independent creators.

Depending on the relevant product and transaction structure, POLYGEX LTD may act as the operator of the Platform and/or as the trader responsible for a particular consumer transaction.

Where a product is supplied by an independent Seller, the relevant product listing should identify the applicable Seller where required.

The Platform does not guarantee that every Seller is professionally qualified, commercially experienced, or independently verified unless expressly stated otherwise.

We may review, moderate, remove, or restrict content in accordance with these Terms and our Platform policies, but we do not guarantee that all content has been independently verified for accuracy.

3. Eligibility

You must be legally capable of entering into a binding contract to use the Platform.

The Platform is intended only for persons aged 18 or over. By creating an account or making a purchase, you confirm that you are at least 18 years old.

Persons under 18 may not create an account, make purchases or sell on the Platform. We do not knowingly collect personal data from anyone under 18 (see our Privacy Policy).

We may restrict or terminate an account where we reasonably believe that a user does not satisfy the applicable eligibility requirements.

4. Account Registration

Certain Platform functions may require an Account.

When registering, you agree to provide information that is accurate, current, and complete.

You are responsible for:

maintaining the confidentiality of your login credentials;
using a secure password;
keeping your account information up to date;
taking reasonable steps to prevent unauthorised access;
notifying us promptly if you believe your Account has been compromised.

You are responsible for activity carried out through your Account unless you can demonstrate that the activity was not authorised by you and that you took reasonable steps to protect your Account.

You must not:

create an Account using another person’s identity;
impersonate another person or business;
create Accounts for fraudulent purposes;
provide false or misleading registration information;
transfer your Account to another person without our written permission.

5. Platform Rules and Acceptable Use

You agree to use the Platform lawfully and responsibly.

You must not use the Platform to:

commit or facilitate unlawful activity;
infringe intellectual property rights;
distribute malware, viruses, or malicious code;
interfere with Platform security or functionality;
attempt to gain unauthorised access to accounts, systems, or data;
circumvent payment or access controls;
scrape, harvest, or systematically collect Platform data without permission;
upload fraudulent, misleading, defamatory, or unlawful material;
harass, threaten, abuse, or discriminate against other users;
manipulate ratings, reviews, sales, or Platform statistics;
engage in fraudulent transactions;
use the Platform to distribute content that violates applicable law.

We may investigate suspected violations and take reasonable action where appropriate.

6. Buyer Terms

6.1 Purchasing Digital Content

When you place an order, you are making an offer to purchase the relevant digital content on the terms presented at checkout.

Before completing an order, you should review:

the product description;
price;
format;
file type;
available features;
compatibility information;
delivery or access method;
any applicable licence restrictions;
any applicable taxes or charges.

A purchase is completed once payment has been successfully authorised and the order has been accepted or the digital content has been made available, as applicable.

6.2 Digital Content Licence

Unless the relevant product listing expressly provides otherwise, purchasing digital content does not transfer ownership of the underlying copyright or other intellectual property rights to the Buyer.

Subject to payment and compliance with these Terms, the Buyer receives a limited, non-exclusive, non-transferable licence to access and use the purchased content for the purposes and within the scope stated in the relevant product listing.

Unless expressly permitted by the applicable licence, you must not:

resell the digital content;
redistribute or publicly share it;
upload it to another marketplace or website;
make it available through file-sharing services;
reproduce it for commercial distribution;
sublicense it;
claim authorship of the content;
remove copyright or ownership notices.

A Seller may offer broader licensing rights for particular products. Where additional licence terms are expressly stated on the product page, those terms will apply to the relevant purchase.

Nothing in these Terms transfers ownership of intellectual property unless expressly stated.

7. Digital Content Standards and Consumer Rights

Where UK consumer law applies, digital content supplied under a consumer contract must comply with applicable statutory requirements.

In particular, digital content must generally:

be of satisfactory quality;
be reasonably fit for a particular purpose where the relevant legal requirements are met; and
match its description.

Information supplied about characteristics, functionality, and compatibility may form part of the contract where required by law.

Where digital content does not conform to the contract, consumers may have statutory remedies, including repair or replacement and, where the applicable legal conditions are met, a price reduction or refund.

Nothing in these Terms limits those statutory rights.

8. Digital Delivery and Immediate Access

Digital products may be made available immediately following successful payment.

Where applicable UK consumer law provides a cancellation period, we may request that the consumer:

expressly consents to the supply of the digital content beginning before the end of the applicable cancellation period; and
acknowledges that the right to cancel may be lost once supply begins.

Where the statutory requirements are satisfied and supply begins accordingly, the consumer’s statutory cancellation right for the relevant digital-content contract may be lost.

The required consent and acknowledgement may be collected during checkout and will not be inferred solely from the fact that the customer completed a purchase.

9. Refunds and Consumer Remedies

Refunds and other remedies for digital products are governed by our Refund and Returns Policy, together with any mandatory statutory rights.

Nothing in these Terms or our Refund Policy excludes statutory consumer rights.

Where digital content does not conform to the contract, the consumer may have a right to require repair or replacement and, where the relevant legal requirements are met, a price reduction or refund.

For further information, please refer to our Refund and Returns Policy.

10. Buyer Responsibilities

Buyers are responsible for:

providing accurate account and payment information;
reviewing product information before purchase;
maintaining compatible devices and software;
maintaining a suitable internet connection where required;
keeping purchased files and access credentials secure;
using purchased content in accordance with the applicable licence.

Buyers must not attempt to bypass technical restrictions, payment systems, download restrictions, or access controls.

11. Seller Terms

The following provisions apply to users who upload or sell Digital Content through the Platform.

11.1 Ownership and Rights

A Seller must have all rights, licences, permissions, and consents necessary to upload, publish, market, license, and sell the content through the Platform.

The Seller must not upload or offer:

copyrighted material belonging to another person without permission;
stolen or unlawfully obtained content;
content containing another person’s confidential information without permission;
content that infringes intellectual property rights;
unlawful or misleading material;
content containing malicious software;
content that violates applicable Platform rules.

The Seller remains responsible for ensuring that their content can lawfully be offered through the Platform.

11.2 Seller Content

Sellers are responsible for the accuracy, completeness, quality, and legality of their listings.

Product descriptions should accurately identify, where applicable:

what is included;
file formats;
quantity or scope;
technical requirements;
compatibility;
licence restrictions;
material limitations;
any other information reasonably necessary for a customer to make an informed purchasing decision.

A Seller must not make misleading or unsupported claims about their products.

12. Cultural and Culinary Content

Savorroots is intended to support the sharing of culinary traditions, recipes, cultural practices, and personal stories.

Sellers are responsible for ensuring that cultural or historical claims contained in their content are presented honestly and responsibly.

The Platform does not guarantee the historical, cultural, geographical, or personal accuracy of every statement made by a Seller.

Where a Seller presents a recipe or cultural story as personal, family, regional, or historical information, the Seller should avoid knowingly presenting false information as fact.

13. Food Safety, Allergies and Health Information

Recipes and food-related materials available through the Platform are provided primarily for informational and educational purposes.

Savorroots does not provide medical, nutritional, dietary, allergy, or professional food-safety advice unless expressly stated otherwise.

Food preparation involves inherent risks, including:

food allergies;
intolerances;
contamination;
improper storage;
improper cooking temperatures;
cross-contamination;
individual dietary restrictions.

Users are responsible for assessing whether a recipe or ingredient is appropriate for their circumstances and for following applicable food-safety guidance.

Users with allergies, medical conditions, dietary restrictions, or other specific requirements should obtain appropriate professional advice where necessary.

Nothing in this section excludes liability that cannot lawfully be excluded under applicable law.

14. Seller Licence to Savorroots

By submitting content to the Platform, the Seller grants POLYGEX LTD a non-exclusive, worldwide, royalty-free licence, for the duration necessary to operate the Platform and administer the relevant content, to:

host and store the content;
reproduce it as technically necessary to operate the Platform;
display it to users;
distribute it to customers who have purchased it;
create technical previews, thumbnails, or other presentation formats;
promote the listing and Platform using reasonable excerpts, images, titles, or previews;
perform technical processing necessary to deliver the content.

This licence does not transfer ownership of the Seller’s intellectual property.

The Seller remains the owner of their content except where otherwise agreed in writing.

The Seller represents that they have the necessary rights to grant this licence.

15. Removal of Seller Content

A Seller may request removal of their listing, subject to:

existing customer purchases;
licences already granted to customers;
legal obligations;
dispute, fraud, or investigation requirements;
technical and administrative requirements.

Removing a listing does not automatically revoke licences or access rights already granted to customers where those rights were validly acquired.

We may remove or restrict content where we reasonably believe that it:

violates these Terms;
infringes third-party rights;
is unlawful;
creates a security risk;
is materially misleading;
creates a significant risk to the Platform or its users.

16. Seller Earnings and Platform Fees

Where the Platform provides seller functionality, Sellers may receive payments for eligible sales subject to the applicable Seller Agreement and payment terms.

POLYGEX LTD may deduct:

Platform service fees;
payment-processing charges;
refunds;
chargebacks;
applicable taxes or legally required deductions;
other amounts expressly agreed under the applicable Seller terms.

The applicable fee structure and payout conditions will be presented to Sellers separately or in the relevant Seller Agreement.

Sellers are responsible for their own tax obligations arising from income received through the Platform, except where POLYGEX LTD is legally required to collect, withhold, or remit taxes.

17. Payments

Payments are processed through authorised third-party payment providers.

Available payment methods, currencies, authentication requirements, fees, and other payment conditions are described in our Payment Terms.

Payments may be subject to:

payment-provider verification;
fraud-prevention checks;
Strong Customer Authentication (SCA);
3D Secure authentication;
applicable payment regulations.

A transaction may be declined, delayed, reversed, or suspended where reasonably necessary for security, fraud prevention, legal compliance, or payment-provider requirements.

18. Intellectual Property

All intellectual property rights in the Platform itself, including where applicable:

website design;
branding;
logos;
trademarks;
software;
Platform functionality;
original text;
graphics;
interface elements;

belong to POLYGEX LTD or its licensors unless otherwise stated.

You may not reproduce, modify, distribute, scrape, reverse engineer, commercially exploit, or create derivative works from Platform materials without appropriate permission, except where permitted by applicable law.

Seller-owned content remains subject to the ownership and licensing provisions described in these Terms.

19. User Reviews and Feedback

Where the Platform allows reviews, ratings, comments, or other feedback, users must ensure that submissions are honest and based on genuine experiences.

Users must not:

submit fake reviews;
manipulate ratings;
post reviews in exchange for undisclosed compensation;
impersonate another person;
post defamatory or unlawful material;
include personal information about another person without a lawful basis.

By submitting feedback, you grant POLYGEX LTD a non-exclusive licence to display and use that feedback in connection with operating and promoting the Platform.

We may remove content that violates these Terms or applicable law.

20. Platform Availability

We aim to maintain the Platform and provide access on a reliable basis, but we do not guarantee that the Platform will always be:

available;
uninterrupted;
error-free;
compatible with every device or software environment.

The Platform may occasionally be unavailable due to:

maintenance;
upgrades;
security measures;
technical failures;
third-party infrastructure problems;
circumstances beyond our reasonable control.

Nothing in this section limits statutory rights relating to digital services or content where those rights apply.

21. Third-Party Services and Links

The Platform may use or link to third-party services, including payment processors, hosting providers, analytics providers, or external websites.

We are not responsible for third-party services to the extent that the relevant issue is caused solely by the third party and is outside our reasonable control.

Third-party services may have their own terms and privacy policies.

22. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

This includes liability that cannot lawfully be excluded or restricted for matters such as:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
statutory consumer rights;
defective products or other liability that cannot legally be excluded;
any other liability that applicable law does not permit us to limit.

Subject to the above, and to the maximum extent permitted by applicable law, we will not be responsible for losses that:

were not reasonably foreseeable when the relevant contract was entered into;
result from circumstances outside our reasonable control;
arise from a user’s misuse of the Platform;
result solely from third-party services or infrastructure outside our reasonable control;
result from inaccurate or unlawful content supplied by an independent Seller, except where POLYGEX LTD is legally responsible for that loss.

Where you are a consumer, your statutory rights remain unaffected.

23. Indemnity

To the extent permitted by applicable law, a Seller agrees to indemnify POLYGEX LTD against reasonable losses, claims, liabilities, costs, and expenses arising from:

the Seller’s breach of these Terms;
infringement of a third party’s intellectual property rights by Seller content;
unlawful content supplied by the Seller;
fraudulent activity by the Seller;
the Seller’s failure to obtain required rights or permissions.

This provision does not require a consumer to indemnify POLYGEX LTD for matters arising from the exercise of their statutory consumer rights.

24. Account Suspension and Termination

We may suspend, restrict, or terminate an Account where reasonably necessary because:

the user materially breaches these Terms;
the Account is used for fraudulent or unlawful activity;
the user infringes intellectual property rights;
the user creates a security risk;
the user repeatedly abuses Platform systems;
suspension is required by law or a competent authority.

Where reasonably practicable, we may provide notice and an opportunity to remedy a breach before termination, except where immediate action is reasonably necessary.

Termination does not automatically affect rights or obligations that arose before termination.

Purchases and licences validly completed before termination may remain effective subject to applicable law and the relevant product licence.

25. Changes to the Platform

We may modify, suspend, discontinue, or replace Platform features from time to time.

Where a change materially affects a contractual service or consumer right, we will provide any notice required by applicable law.

Nothing in this section permits us to retrospectively remove or reduce statutory rights.

26. Changes to These Terms

We may update these Terms from time to time to reflect:

changes to the Platform;
new functionality;
changes to payment or delivery processes;
changes to legal or regulatory requirements;
security or operational requirements.

The updated Terms will be published on the Platform with a revised “Last updated” date.

Where a change materially affects an existing consumer contract and applicable law requires notice or consent, we will comply with those requirements.

Continued use of the Platform does not, by itself, override any mandatory statutory requirement concerning variation of an existing consumer contract.

27. Privacy and Data Protection

Personal data is processed in accordance with our Privacy Policy.

We process personal data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018, where applicable.

Additional information concerning payment processing, international transfers, data retention, marketing, and data-subject rights is provided in our Privacy Policy.

28. Consumer Protection

Nothing in these Terms is intended to:

exclude statutory consumer rights;
restrict remedies available under the Consumer Rights Act 2015;
remove applicable cancellation rights without satisfying the statutory requirements;
create an unfair consumer contract term;
prevent a consumer from exercising a right available under applicable law.

Under the Consumer Rights Act 2015, an unfair consumer term is not binding on the consumer.

If any provision of these Terms is found to be unenforceable against a consumer because it conflicts with mandatory law, that provision will be interpreted or modified only to the extent necessary to comply with the applicable law.

29. Complaints

If you have a complaint about the Platform, a purchase, a Seller, or digital content, please contact us at:

info@savorroots.net

Please provide:

your name;
account email address;
order or transaction number, where applicable;
details of the issue;
supporting information or documentation where relevant.

We will review complaints reasonably and seek to resolve legitimate issues fairly.

We will acknowledge your complaint within 2 business days and aim to send a full response within 14 days. If a complaint is complex and needs more time, we will explain why and give a final response no later than 30 days after receiving it.

Nothing in this complaints process prevents you from exercising statutory rights or contacting a competent authority where appropriate.

30. Governing Law

These Terms are governed by the laws of England and Wales, except where mandatory provisions of another jurisdiction’s consumer law apply.

If you are a consumer, nothing in these Terms deprives you of mandatory consumer protections that apply to you under the law of your country or place of residence where such protections cannot legally be excluded.

31. Jurisdiction

Subject to mandatory consumer jurisdiction rights, the courts of England and Wales shall have jurisdiction over disputes arising out of or relating to these Terms.

Where mandatory consumer protection law gives you the right to bring proceedings in another jurisdiction, nothing in these Terms prevents you from exercising that right.

32. Entire Agreement

These Terms, together with the documents and policies expressly incorporated into them, including:

the Privacy Policy;
the Payment Terms;
the Refund and Returns Policy;
any applicable Seller Agreement;
any product-specific licence terms;

form the applicable contractual framework governing use of the Platform and purchases made through it.

If there is a conflict between these Terms and mandatory consumer law, the mandatory law will prevail.

Where product-specific terms apply to a particular purchase, those terms will apply to the relevant product to the extent they are consistent with these Terms and applicable law.

33. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in full force and effect.

34. No Waiver

Failure by POLYGEX LTD to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

35. Contact Us

If you have questions about these Terms, the Platform, a purchase, or our policies, please contact:

POLYGEX LTD
Company number: 17236783
128 City Road
London, United Kingdom
EC1V 2NX

Email: info@savorroots.net