Payment Terms
Last updated: 02.11.2026
This website is operated by POLYGEX LTD, company number 17236783, registered at 128 City Road, London, United Kingdom, EC1V 2NX. Contact: info@savorroots.net.
These Payment Terms (“Terms”) govern payments made through savorroots.net (the “Platform”). They apply to customers purchasing digital content and to creators receiving payments through the Platform.
By making a payment or receiving a payout through the Platform, you agree to these Payment Terms and our applicable Terms and Conditions.
1. Payment Processing
Payments made through the Platform are processed by BeGateway, our payment service provider. BeGateway is a PCI DSS Level 1 compliant payment service provider.
Card payments are handled on BeGateway’s payment infrastructure. We do not store complete payment card details on our own systems.
We do not generally store complete payment card details on our own systems. Payment card information is handled by the relevant payment service provider in accordance with its security and privacy requirements.
We may receive and retain transaction information necessary to administer payments, including transaction references, payment status, amount, currency, date, and limited payment-method information.
2. Accepted Payment Methods
The Platform currently accepts:
- Visa
- Mastercard
Additional payment methods may be introduced in the future.
The availability of a particular payment method may depend on the customer’s country, payment provider, currency, transaction amount, or other applicable restrictions.
3. Strong Customer Authentication and 3D Secure
Payments may be subject to Strong Customer Authentication (SCA) where required under applicable payment regulations, including the UK Payment Services Regulations and applicable requirements derived from PSD2.
We may use 3D Secure (3DS) or equivalent authentication technologies to verify transactions and reduce fraud.
Depending on the payment provider or card issuer, authentication may require:
- a one-time passcode;
- approval through a banking application;
- biometric authentication;
- another authentication method supported by the relevant financial institution.
If required authentication is unsuccessful, declined, or incomplete, the payment may be rejected and the purchase may not be completed.
4. Currency
The default currency of the Platform is Euro (EUR).
Where additional currencies are made available, users may select an available currency at checkout.
Currency conversion may be performed by our payment provider, card issuer, bank, or other financial institution. Exchange rates and any applicable conversion charges may therefore vary.
The final amount charged to a customer may differ from the displayed amount where currency conversion, bank charges, or other applicable payment-provider fees apply.
5. Customer Payments
When a customer confirms a purchase, the customer authorises the applicable payment provider to process the payment for the total amount shown at checkout.
The amount may include:
- the price of the purchased digital content;
- applicable VAT or other taxes;
- any clearly disclosed fees or charges.
Customers are responsible for ensuring that their selected payment method is valid and authorised for the transaction.
A purchase is considered successfully paid only after the payment has been authorised and confirmed.
6. Digital Content
The Platform primarily facilitates the purchase and delivery of digital content, including recipes and other digital materials.
Once payment has been successfully completed, purchased digital content may be made available through the customer’s account or another delivery method specified on the relevant product page.
Because digital content may be supplied immediately after purchase, customers may be asked, where required by applicable consumer law, to expressly acknowledge and consent to immediate performance and acknowledge the consequences for any applicable statutory cancellation or withdrawal rights.
Nothing in these Payment Terms limits any mandatory consumer rights that cannot lawfully be excluded.
7. Refunds
Refunds are handled in accordance with our applicable Refund and Returns Policy, consumer protection laws, and the circumstances of the transaction.
A refund may be considered where, for example:
- purchased digital content is defective or corrupted;
- the purchased content cannot be accessed due to a technical issue attributable to the Platform;
- the content is materially different from its description;
- a duplicate payment has been made;
- a refund is otherwise required by applicable law.
Refund requests should be made within 14 days of the purchase date, as set out in our Refund and Returns Policy. This does not limit any longer period available under applicable law.
Refunds are generally returned using the original payment method where technically and legally possible.
8. Chargebacks and Payment Disputes
Customers should first contact us at info@savorroots.net if they believe there is a problem with a transaction or purchased content.
We will review payment disputes and, where appropriate, work with the relevant payment provider to resolve them.
Nothing in these Terms prevents a customer from exercising any statutory rights they may have, including rights relating to unauthorised transactions or consumer protection.
We may suspend an account or restrict transactions where we reasonably suspect fraud, payment abuse, unauthorised activity, or other unlawful conduct.
9. Seller Payments and Payouts
Where the Platform facilitates payments to creators or sellers, amounts payable to a seller may be calculated after deduction of applicable Platform fees, payment-processing charges, refunds, chargebacks, or other amounts properly payable under the applicable Seller Agreement.
Unless otherwise stated, seller payouts are made in EUR.
The timing and availability of payouts may depend on:
- successful completion of the underlying transaction;
- payment-provider processing;
- fraud and security checks;
- applicable refund or chargeback periods;
- account verification requirements;
- applicable legal or regulatory requirements.
Sellers are responsible for providing accurate payout and tax information.
10. Payment Security and Fraud Prevention
We use reasonable technical and organisational measures to protect payment-related information and transactions.
We may use third-party payment providers and fraud-prevention services to:
- authenticate transactions;
- identify suspicious payment activity;
- prevent fraud;
- detect unauthorised transactions;
- comply with legal and regulatory requirements.
We reserve the right to delay, decline, reverse, or suspend a transaction where reasonably necessary to prevent fraud, comply with applicable law, or protect the Platform and its users.
11. Taxes and VAT
Prices shown on the Platform and at checkout are the amounts payable for the selected digital content in the selected currency. The Platform does not currently calculate or add a separate VAT line at checkout.
If our tax treatment changes, we will update these Payment Terms and show any applicable tax clearly before you pay.
Where required by law, POLYGEX LTD may collect and remit applicable taxes.
Creators and sellers are responsible for their own tax obligations arising from payments they receive through the Platform, except where the law requires POLYGEX LTD or another party to collect, withhold, or remit such taxes.
12. Unauthorised Transactions
If you believe that a transaction was made without your authorisation, you should contact us promptly at info@savorroots.net and notify your card issuer or payment provider where appropriate.
We may request information reasonably necessary to investigate a suspected unauthorised transaction.
13. Payment Provider Terms
Payments are also subject to the terms, conditions, privacy policies, and security procedures of BeGateway and of your card issuer. BeGateway’s status as a PCI DSS Level 1 compliant provider supports secure handling of cardholder data.
BeGateway’s own terms may apply to the processing of payment information and payment authentication.
14. Changes to Payment Terms
We may update these Payment Terms from time to time to reflect changes to our services, payment methods, payment providers, legal requirements, or regulatory requirements.
The latest version will be published on this page with an updated “Last updated” date.
15. Governing Law
These Payment Terms are governed by and construed in accordance with the laws of England and Wales, subject to any mandatory consumer protection rights that apply in the jurisdiction where the customer resides.
Nothing in these Terms is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted.
16. Contact
For payment-related questions, refund requests, transaction issues, or payment disputes, please contact:
POLYGEX LTD
Company number: 17236783
128 City Road
London, United Kingdom
EC1V 2NX
Email: info@savorroots.net